Terms and Conditions

Last updated: 6 March 2026

About Us

This website is operated by Nadia Poe, a sole trader based in London, United Kingdom.

• Trading name: Nadia Poe
• Address: London, United Kingdom
• Email: hello@nadiapoe.co.uk
• Website: nadiapoe.co.uk
• VAT: Not VAT registered

These terms and conditions govern your use of this website and any purchases you make from it. By placing an order, you agree to be bound by these terms.

What We Sell

We sell original watercolour paintings and giclée fine art prints. All products are handmade and may have slight natural variations — this is a feature of handmade art, not a defect.

Placing an Order

1. Add items to your basket and proceed to checkout.
2. Enter your delivery and payment details.
3. Your order is confirmed once payment is successfully processed via Stripe.
4. You will receive an order confirmation email. This email confirms that a binding contract has been formed between you and Nadia Poe.

We reserve the right to refuse or cancel an order if the item is no longer available, if there is a pricing error, or if we suspect fraudulent activity.

Prices and Payment

• All prices are in pounds sterling (GBP). We are not VAT registered, so no VAT is charged.
• Payment is taken at the time of ordering via Stripe (credit card, debit card, Apple Pay, or Google Pay).
• Prices are subject to change, but changes will not affect orders already placed.

Delivery

Please see our Delivery Information page for full details on shipping options, costs, and estimated delivery times.

Your Right to Cancel (Online Orders)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise your right to cancel, contact us at hello@nadiapoe.co.uk with your order number and the item(s) you wish to return.

Please see our Returns Policy page for full details, including conditions and exceptions.

Exceptions: The right to cancel does not apply to goods made to your specifications (commissioned artwork).

Goods Description and Quality

Under the Consumer Rights Act 2015, goods must be:

• As described — we take care to ensure our product descriptions and images are accurate. Colours may vary slightly due to differences in screen displays.
• Of satisfactory quality — free from defects and of a standard that a reasonable person would consider satisfactory.
• Fit for purpose — suitable for the purpose for which goods of that kind are usually supplied.

If goods do not meet these standards, you are entitled to a repair, replacement, or refund in accordance with your statutory rights.

Our Liability

We are liable for any losses you suffer as a result of us breaking this contract, except where such losses are not foreseeable. We do not exclude or limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

We are not liable for any losses that arise from events outside our reasonable control, including delays by Royal Mail or other carriers.

Intellectual Property

All content on this website — including paintings, photographs, text, and design — is the intellectual property of Nadia Poe and is protected by copyright law.

When you purchase an original painting, you acquire ownership of the physical artwork. You do not acquire reproduction rights. The artist retains the right to reproduce the work as prints, on cards, or in any other format.

You may not reproduce, distribute, or commercially use any images from this website without written permission.

Use of This Website

You agree to use this website for lawful purposes only. You must not misuse this website by knowingly introducing viruses, attempting to gain unauthorised access, or interfering with its operation.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these terms from time to time. The updated version will be posted on this page with a revised date. Changes do not affect orders already placed.

Your Statutory Rights

Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For further information about your rights, visit citizensadvice.org.uk or contact your local Trading Standards office.